Help

Below you'll find helpful information on using your M133-N.

Download the M133-N Quickstart Guide here.

CloudReady Compatibility with Chrome OS Features

The M133-N comes preloaded with Neverware's CloudReady OS (Home Edition) and has been fully certified by Neverware engineers as a compatible CloudReady device. Google owns Neverware and CloudReady is officially part of Google and the Chrome OS team. Based on Google’s Chromium OS (the same open source OS used by Google itself to load on Chromebooks from big companies like Dell, Samsung, HP, Acer, and Asus), CloudReady provides unparalleled speed, simplicity, and security without hardware limitations. Non-profits, schools, and government agencies around the world use CloudReady to streamline and secure their devices while providing a Chromebook experience.

Any device running CloudReady provides an experience nearly identical to Chrome OS with the following exceptions:

  • Powerwash and Device Data Wipe are not supported (you can reload CloudReady to wipe device)
  • Family Link accounts are not supported (see Note on Google Accounts below for options)
  • "Connected Devices" feature is not supported to connect with an Android phone
  • Google Play Store and Android Apps are not supported

Important Note on Google Accounts:

Most Google accounts may be used to sign into Chrome OS including personal, work or school accounts with one exception:

This device is not compatible with Google's Family Link parental controls platform and your child will not be able to sign in using a Google account managed under Family Link. If you encounter this problem when signing into the M133-N you have three choices:

  1. Sign in with an existing Google account that is not managed by Family Link (for example: a parent’s account).
  2. Create a brand new Google account to use with your M133-N CloudReady device that is not managed under a Family Link account.
  3. Use a Google account your child received from their school.

Problems with Netflix, Hulu or other streaming websites?

Netflix, Hulu and there streaming websites work by going to netflix.com, hulu.com, etc. on the included Chromium browser (same thing as the Chrome browser with a similar logo but in shades of blue instead of red/green/yellow).

If you can sign into the streaming website but can't get a video to play that usually means the special Proprietary Media Components must be installed first and then you'll need to quickly restart your laptop.

Go to your Settings area and install Proprietary Media Components:

  1. Click the System Clock icon in the bottom right of the screen
  2. Click the Settings/Gear icon
  3. Scroll down to Proprietary Media Components and click install.


After it is installed restart your laptop and try your Netflix video again.

Helpful Links:

For general information regarding the use of Google’s Chrome OS visit...
https://support.google.com/chromebook

For general information regarding specifics of CloudReady’s Home Edition visit...
https://neverware.zendesk.com/hc/en-us/community/topics